Refund Policy

Cancel Pro any time

You can cancel Pro whenever you like, in a couple of clicks: open Account, then Billing, and choose Manage billing to open the Stripe Customer Portal. Cancelling stops the next renewal.

• Pro keeps working until the end of the month or year you've already paid for.
• Nothing is deleted or locked. Wheels and class lists above the free limit still spin, edit, share and embed; you just can't save new ones until you're under the limit.
• At the end of the period, the custom logo, stream overlay, ad-free browsing and big bingo batches stop. Renewing brings them back.

Refunds within 14 days

If something isn't right, ask us for a refund within 14 days of the charge and we'll give your money back:

• Pro (monthly or yearly): the latest charge, including a renewal, if you ask within 14 days of it. Pro ends when the refund is made.
• Bingo credit packs: within 14 days of purchase if you haven't used the pack's credits. If you've used some, write to us and we'll look at it fairly.

After 14 days we don't give partial refunds for the rest of a billing period, but we always fix billing mistakes, such as a duplicate charge or a charge after you cancelled, whenever you tell us.

If you delete your account

Deleting your account ends Pro straight away, and:

• if your latest Pro charge, or an unused credit pack, is less than 14 days old, it's refunded automatically;
• otherwise there's no partial refund for the time or credits left.

The automatic refund is once per email address in 12 months: if the same address deletes an account again within that time, we review the refund ourselves and reply by email within a few days.

The delete screen shows exactly what you'll lose and offers Cancel Pro instead, which keeps your account and saved wheels. Your saved wheels and class lists are deleted with the account. Purchase records are kept for tax and accounting, separated from your profile.

Credit expiry

Bingo credits are valid for 12 months from the day you buy them. Expired credits can't be refunded or restored. Your balance and the date your credits expire are shown in your account.

How to ask for a refund

Email support@chalkspin.com from the address on your ChalkSpin account (or use the contact form and pick "Billing"). Tell us the date of the charge or paste the receipt. You don't have to give a reason, though it helps us improve.

Refunds go back to the card or payment method you used, through Stripe. They usually show up in 5–10 business days, depending on your bank.

If you see a charge you don't recognize, please write to us before disputing it with your bank; we can usually sort it out the same day.

Your legal rights

This policy adds to your rights under consumer law; it doesn't take them away. If you live somewhere with a longer cancellation or refund right, such as the EU or the UK, that right applies.